Privacy Policy

1. Introduction

Solix Hub Pty Ltd (ABN 63 655 229 379) ("Solix", "we", "us", or "our") operates the Solix construction project management platform accessible at solix.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our platform, you consent to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

We collect the following categories of personal information:

• Account Information: Name, email address, and password when you register.
• Profile Information: Business name, ABN, licence number, and contact details you provide.
• Project Data: Construction project details, quotes, cost summaries, timelines, and progress updates you enter into the platform.
• Payment Information: Billing details processed securely via Stripe. We do not store full card numbers or CVV codes.
• Usage Data: Log files, IP addresses, browser type, pages visited, and interaction data collected automatically.
• Communications: Messages you send to our support team.

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve the Solix platform and its features.
• Process subscription payments and manage your account.
• Send transactional emails such as account confirmations and subscription receipts.
• Provide customer support and respond to your enquiries.
• Monitor platform security and prevent fraudulent activity.
• Comply with legal obligations under Australian law.
• Send product updates and promotional communications (you may opt out at any time).

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors including Stripe (payments), AWS (cloud infrastructure), and email delivery services, bound by confidentiality obligations.
• Legal Authorities: Where required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure located in Australia and the United States. We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect unauthorised access to your account.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at [email protected].

8. Cookies and Tracking

We use session cookies to maintain your login state and platform preferences. We do not use third-party advertising cookies. You may disable cookies in your browser settings, but this may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of Solix after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For privacy enquiries or complaints, please contact: